Terms of Use

Last Updated: November 2025

1. Agreement to Terms

By accessing or using The Virtuoso Academy’s website, courses, and services (collectively, the “Services”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you may not access or use our Services.

Contact Information:

2. Description of Services

The Virtuoso Academy provides online educational courses, training materials, and related services focused on AI implementation for healthcare and wellness professionals. Our Services include:

  • Online courses (NANO and PRO tiers)
  • Educational content and materials
  • Student community forums
  • Certificates of completion
  • Enterprise training solutions

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.

3.2 Account Creation

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must immediately notify us of any unauthorized use of your account

3.3 Professional Credentials

Certain courses are designed for licensed healthcare professionals. You represent that any professional credentials provided are accurate and current.

4. Course Enrolment and Access

4.1 Course Purchase

  • Prices are listed in GBP (£), USD ($), EUR (€), and AUD (A$) depending on your location
  • Payment is required before accessing course content
  • Course prices are subject to change, but changes do not affect already-purchased courses

4.2 Access Rights

  • Upon successful payment, you receive a non-exclusive, non-transferable licence to access the purchased course
  • Access is for personal use only and may not be shared with others
  • Enterprise licences have separate terms governing multi-user access
  • Course access is typically perpetual (“lifetime access”) unless otherwise stated

4.3 Course Modifications

We reserve the right to:

  • Update course content to maintain accuracy and relevance
  • Discontinue courses with reasonable notice
  • Modify course structure or delivery methods

5. Refund Policy

5.1 Individual Courses

  • 30-day money-back guarantee from date of purchase
  • Refund requests must be submitted via email to [email protected]
  • Refunds are processed within 7-10 business days
  • Certain jurisdictions may provide extended refund rights:
    • UK/EU: 14-day statutory right of withdrawal under Consumer Contracts Regulations
    • Australia: Rights under Australian Consumer Law
    • US: Varies by state; California provides additional consumer protections

5.2 Refund Restrictions

Refunds may be denied if:

  • The course has been substantially completed (>75% of content accessed)
  • Account has been banned for Terms violations
  • Refund is requested outside the applicable refund period
  • Enterprise or group purchases (separate terms apply)

5.3 Payment Disputes

For payment disputes, contact your payment provider first. We cooperate fully with legitimate chargeback investigations.

6. Intellectual Property Rights

6.1 Our Content

All course materials, including videos, text, graphics, templates, and other content (“Course Content”) are owned by The Virtuoso Academy or our licensors and protected by:

  • UK Copyright, Designs and Patents Act 1988
  • International copyright treaties
  • Trademark laws

6.2 Limited Licence

You may:

  • Access and use Course Content for personal, non-commercial learning
  • Download materials expressly marked as downloadable
  • Use templates and frameworks in your own professional practice

You may not:

  • Reproduce, distribute, or publicly display Course Content
  • Create derivative works without permission
  • Remove copyright or proprietary notices
  • Share your account access with others
  • Record, screen capture, or redistribute course videos

6.3 Your Content

Content you submit (forum posts, assignments, feedback) remains your property, but you grant us a worldwide, non-exclusive licence to use it for educational and promotional purposes.

7. Student Community and Forums

7.1 Community Guidelines

When participating in our forums and community:

  • Treat others with respect and professionalism
  • Do not share patient information or violate confidentiality
  • Do not post illegal, offensive, or harmful content
  • Do not spam or engage in commercial solicitation
  • Do not impersonate others or misrepresent credentials

7.2 Moderation Rights

We reserve the right to:

  • Monitor community activity
  • Remove inappropriate content
  • Suspend or terminate accounts violating community guidelines
  • Report illegal activity to authorities

8. Prohibited Uses

You may not:

  • Use Services for any illegal purpose or in violation of applicable laws
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt Services or servers
  • Use automated tools to access Services (bots, scrapers)
  • Reverse engineer or attempt to extract source code
  • Resell or redistribute our courses without authorization
  • Use Services to provide unauthorized training to others

9. Healthcare and Professional Disclaimer

9.1 Educational Purposes Only

Our courses provide education about AI implementation in healthcare settings. They do not:

  • Provide medical, legal, or professional advice
  • Replace professional judgement or clinical decision-making
  • Guarantee specific outcomes or results
  • Create a doctor-patient or professional-client relationship

9.2 Professional Responsibility

You remain solely responsible for:

  • Ensuring AI implementations comply with applicable regulations (HIPAA, GDPR, NHS regulations, etc.)
  • Maintaining professional standards and licensure requirements
  • Clinical decisions and patient care
  • Verifying information before implementing in practice

9.3 Regulatory Compliance

While our courses address compliance frameworks (HIPAA, GDPR, Australian Privacy Act, etc.), you must:

  • Consult qualified legal counsel for specific compliance questions
  • Stay current with evolving regulations in your jurisdiction
  • Conduct your own due diligence before implementation

10. Disclaimers and Limitation of Liability

10.1 Service Availability

Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to:

  • Merchantability or fitness for a particular purpose
  • Non-infringement
  • Uninterrupted or error-free operation
  • Accuracy or completeness of content

10.2 Limitation of Liability

To the maximum extent permitted by law, The Virtuoso Academy, its officers, directors, employees, and partners shall not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages arising from your use or inability to use Services
  • Damages exceeding the amount you paid for the applicable Service

10.3 Jurisdictional Variations

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including:

  • UK/EU: Rights under Consumer Rights Act 2015 and consumer protection laws
  • Australia: Rights under Australian Consumer Law
  • US: State-specific consumer protection rights

11. Indemnification

You agree to indemnify and hold harmless The Virtuoso Academy from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your use of Services
  • Your violation of any rights of others
  • Your professional practice and implementation of course content

12. Termination

12.1 By You

You may terminate your account at any time by contacting [email protected]. Paid course access remains available even after account termination unless you request full deletion.

12.2 By Us

We may suspend or terminate your access to Services:

  • For violation of these Terms
  • For fraudulent or illegal activity
  • If required by law or regulatory authority
  • At our sole discretion with reasonable notice

12.3 Effect of Termination

Upon termination:

  • Your right to access Services immediately ceases
  • Refund eligibility depends on reason for termination and our Refund Policy
  • Provisions intended to survive (confidentiality, intellectual property, limitation of liability) remain in effect

13. Modifications to Terms

We may modify these Terms at any time. Changes will be effective:

  • Immediately for new users upon posting
  • 30 days after notice to existing users via email or platform notification

Continued use of Services after changes constitutes acceptance. Material changes will be highlighted in update notifications.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by:

  • UK/EU users: Laws of England and Wales
  • Australian users: Laws of Australia and applicable state/territory
  • US users: Laws of the State of Delaware, USA
  • Other jurisdictions: Laws of England and Wales

14.2 Dispute Resolution

  • UK/EU users: Subject to jurisdiction of courts of England and Wales, without prejudice to mandatory consumer protection laws in your country of residence
  • Australian users: Subject to jurisdiction of Australian courts
  • US users: Subject to jurisdiction of Delaware courts
  • All users may also pursue dispute resolution through applicable consumer protection agencies

14.3 Arbitration (US Users Only)

US users agree to resolve disputes through binding arbitration, except:

  • Small claims court actions
  • Intellectual property disputes
  • Emergency equitable relief

You retain the right to opt out of arbitration within 30 days of account creation by emailing [email protected].

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and The Virtuoso Academy.

15.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full effect.

15.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

15.4 Assignment

You may not assign your rights under these Terms. We may assign our rights to any affiliate or successor.

15.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

15.6 Language

These Terms are provided in English. Translations may be available for convenience, but the English version governs in case of conflicts.

16. Contact Information

For questions about these Terms:

General Enquiries:
Email: [email protected]
Phone: +44 7448 190917

Enterprise Solutions:
Email: [email protected]

Legal Department:
Email: [email protected]

Mailing Address:
The Virtuoso Academy
United Kingdom

17. Specific Jurisdictional Notices

17.1 UK/EU Users

You have rights under the Consumer Rights Act 2015 and EU consumer protection directives that cannot be excluded by contract. These Terms do not affect those rights.

17.2 California Users

Under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.

17.3 Australian Users

Our Australian Company Number (ACN) and other details are available upon request. This does not affect your rights under the Australian Consumer Law.

Acknowledgment: By using The Virtuoso Academy’s Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.